Start with the right contact
If you have a question about product information, packaging directions, storage or an order, contact the Best Health team on WhatsApp. You do not need technical terms; simply explain what you would like to check.
What can the team help with?
Product information
Help checking current product details, the serving directions on the packaging and storage instructions.
Purchases and orders
Help with Best Health order enquiries, delivery arrangements or finding retailer information.
If you bought from a medical hall or another platform, have your purchase record ready. For payment, returns or platform arrangements relating to that transaction, also check with the original seller. Processes can differ between channels.
Have these three details ready
- Product name: a clear packaging photo can help identify the size and instructions.
- Purchase details: for an order enquiry, include the channel, date and order number if available.
- Your question: for example, “How should I store this after opening?” or “Can I check the delivery arrangements for this order?”
Photograph the part you want to ask about clearly. There is no need to send identity documents or payment details unrelated to the enquiry.
When is professional health advice needed?
Questions about a medical condition, medicine interactions or personal suitability belong with a doctor or pharmacist. The team can supply product information for that discussion; product support cannot replace clinical judgement.
Start with your question, then work out the right next step. You can still contact us for product information after your purchase.
Contact and support information checked against Best Health’s website on 25 September 2026. Confirm specific orders and delivery arrangements with the channel you purchased from.